1Introduction
These Terms & Conditions ("Terms", "Agreement") constitute a legally binding agreement between you ("User", "Player", "you") and Spribe ("we", "us", "our", "the Platform"), governing your access to and use of the Spribe online gaming and sports betting platform accessible at https://spribe.buzz (the "Platform").
Spribe operates as an online gaming platform offering casino games, live dealer tables, sports betting, and related gaming services to eligible players, including players based in Malaysia. The Platform is operated under international licensing from a recognised offshore gambling jurisdiction. Malaysian players acknowledge that Malaysia does not currently licence domestic online gambling operators and that use of this Platform is subject to their own local legal obligations.
By registering an account, accessing any part of the Platform, or placing a wager, you unconditionally accept these Terms in their entirety. If you do not agree with any part of these Terms, you must immediately cease use of the Platform. These Terms apply alongside any additional rules, policies, and guidelines published on the Platform, including the Privacy Policy, Responsible Gambling Policy, and any specific promotion terms.
Age Restriction: The Spribe platform is strictly for individuals aged 21 years and above. Use of this Platform by anyone under the age of 21 is prohibited. By registering, you confirm that you are at least 21 years of age. Spribe reserves the right to request age-verification documentation at any time.
2Definitions
For the purposes of these Terms, the following definitions shall apply:
- "Account" means the individual user account registered on the Platform by a Player in accordance with these Terms.
- "Balance" means the total amount of real-money funds held in a Player's Account at any given time, excluding bonus funds unless stated otherwise.
- "Bonus Funds" means promotional credits, free spins value, or other non-cash incentives credited to a Player's Account pursuant to a specific promotion, subject to wagering requirements.
- "Deposit" means a transfer of real money by a Player into their Spribe Account using a supported payment method.
- "KYC" means Know Your Customer — the mandatory identity verification process required before Spribe can process withdrawals or certain account actions.
- "MYR" or "RM" means Malaysian Ringgit, the primary operating currency of the Platform for Malaysian players.
- "Platform" means the Spribe website, mobile-optimised browser interface, and all associated services available at https://spribe.buzz.
- "Services" means all gaming, betting, payment, and support services provided through the Platform.
- "Wagering Requirement" means the minimum total wager amount (expressed as a multiplier of the bonus amount) that must be completed before bonus-derived winnings become eligible for withdrawal.
- "Withdrawal" means a transfer of real-money funds from a Player's Account Balance to a verified payment method registered to that Player.
3Account Eligibility
To register and maintain an active Account on Spribe, you must satisfy all of the following eligibility criteria at all times:
- You must be at least 21 years of age. Registration by individuals under 21 years of age is strictly prohibited and constitutes a material breach of these Terms.
- You must be a natural person. Corporate entities, organisations, and automated bots are not permitted to register Accounts.
- You must not be subject to any self-exclusion order or voluntary gambling block applicable to the Platform.
- You must have the legal capacity to enter into a binding agreement under the laws of your jurisdiction of residence.
- You must provide accurate, truthful, and complete personal information during registration and throughout the life of your Account.
- You must not currently hold, and must not have previously held, another active or suspended Account on the Platform. Each individual is permitted one Account only. Duplicate Accounts will be closed and associated funds may be forfeited.
- You must not be a current employee, contractor, or close family member of an employee of Spribe or any associated affiliate, where such relationship creates a conflict of interest.
Malaysian Players — Jurisdiction Notice: Players accessing the Platform from Malaysia do so at their own initiative and are solely responsible for determining whether their use of the Platform is consistent with their local laws. Spribe does not represent or warrant that use of the Platform is lawful in Malaysia or any other specific jurisdiction.
4Account Registration & KYC Verification
To register an Account, you must provide a valid email address, a secure password, and such other information as the Platform requires at the time of registration. You are responsible for maintaining the confidentiality of your login credentials. You must notify Spribe immediately if you suspect any unauthorised access to your Account.
Spribe is required by its licensing obligations to conduct identity verification (KYC) before processing any withdrawal request. KYC verification may also be triggered at the Platform's discretion in connection with unusual account activity, large deposit volumes, or compliance requirements. The following documentation is typically required:
- Proof of Identity: A clear copy of a valid government-issued photo ID (Malaysian MyKad, passport, or equivalent).
- Proof of Address: A utility bill, bank statement, or official correspondence issued within the last 90 days, showing your full name and current residential address.
- Proof of Payment Method: Where required, confirmation that the payment method used belongs to you (e.g., screenshot of your Touch 'n Go eWallet account, bank statement showing your name and account number).
- Source of Funds: In cases involving large transaction volumes, Spribe may request documentation evidencing the legitimate source of funds deposited to the Account.
Failure to complete KYC verification within a reasonable timeframe upon request will result in the suspension of withdrawal functionality until verification is completed. Spribe reserves the right to close unverified Accounts and return any verified Balance to the depositing payment method.
5Terms of Use
Subject to compliance with these Terms, Spribe grants you a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for your personal, non-commercial entertainment purposes. This licence does not permit:
- Commercial exploitation of the Platform or any part of its content, game mechanics, or data.
- Systematic extraction, scraping, or aggregation of odds, game data, or player data.
- Reverse engineering, decompiling, or attempting to access the Platform's underlying source code.
- Linking to or framing the Platform without prior written authorisation from Spribe.
- Using automated software, bots, or algorithms to interact with any part of the Platform, including placing bets, navigating menus, or accessing game interfaces.
The Platform is made available "as is" and "as available". While Spribe makes commercially reasonable efforts to ensure continuous availability, we do not warrant that the Platform will be uninterrupted, error-free, or entirely secure at all times. Scheduled and unscheduled maintenance periods may result in temporary unavailability.
6Deposits & Payments
Spribe accepts deposits in Malaysian Ringgit (MYR) via a range of payment methods supported on the Platform, including but not limited to: Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX (Financial Process Exchange), Maybank2u, CIMB Clicks, Public Bank Online, Hong Leong Connect, and selected cryptocurrencies (Bitcoin, Ethereum, USDT TRC20, Litecoin). The availability of specific payment methods may change from time to time.
- All deposits must be made from a payment account registered in your own name. Deposits from third-party payment accounts are not permitted.
- The minimum deposit amount for most MYR payment methods is RM30, unless otherwise stated on the deposit page.
- Spribe does not charge fees on standard MYR deposits. Any fees levied by your payment provider are outside Spribe's control.
- Deposits are for the purpose of gaming and betting activity only. The Platform may not be used as a money transfer, storage, or conversion mechanism.
- Spribe reserves the right to reject, reverse, or withhold any deposit that cannot be satisfactorily verified or that appears associated with fraudulent or suspicious activity.
- Cryptocurrency deposits are accepted subject to a minimum of 1 blockchain confirmation (for USDT/LTC) or 2 confirmations (for BTC/ETH). Processing times reflect network conditions and are not guaranteed.
Anti-Money Laundering: Spribe maintains an Anti-Money Laundering (AML) programme in accordance with its licensing requirements. Withdrawals will generally be returned to the same payment method used for the initial deposit. Spribe reserves the right to request source-of-funds documentation for any account exceeding applicable threshold transaction volumes.
7Withdrawals
Withdrawal requests may be submitted by verified Account holders at any time via the Platform's cashier interface. The following conditions and timeframes apply:
- KYC verification must be completed before any withdrawal can be processed.
- Withdrawals will be directed to the same payment method used for the most recent deposit, or to a verified alternative method at Spribe's discretion.
- E-wallet withdrawals (Touch 'n Go eWallet, Boost, GrabPay) are targeted to be processed within 5 minutes of approval, though actual receipt times depend on the e-wallet provider.
- DuitNow and FPX bank transfer withdrawals are targeted to be processed within 5–15 minutes of approval during standard banking hours.
- Direct bank wire transfers may take between 15 and 60 minutes depending on interbank processing.
- All stated processing times are targets and may be affected by high withdrawal volumes, payment provider delays, or compliance review requirements.
- Spribe reserves the right to apply enhanced review procedures to withdrawal requests above certain thresholds, which may extend processing times.
- Bonus funds and bonus-derived winnings that have not completed the applicable wagering requirement are not eligible for withdrawal.
8Bonuses & Promotions
Spribe may from time to time offer bonuses, free spins, cashback, reload bonuses, and other promotional incentives to registered Players. All promotions are subject to these general Terms and any specific terms attached to the individual promotion. In the event of any conflict, the specific promotion terms shall prevail.
- Wagering Requirements: Bonus funds are subject to a wagering requirement, typically expressed as a multiplier (e.g., 10x, 15x, or 20x the bonus amount) that must be completed before any bonus-derived winnings can be withdrawn. Specific multipliers are stated on each promotion page.
- Maximum Stake: While a bonus is active in your Account, the maximum stake per single bet using bonus funds is RM250 unless otherwise stated. Wagers placed in excess of this limit during an active bonus may result in the bonus being voided.
- Game Contribution: Not all game categories contribute equally to wagering requirements. Video slots typically contribute 100%, table games 10–20%, and certain game types may contribute 0%. Full contribution tables are available on the relevant promotion page.
- Bonus Expiry: Bonuses must be used and wagering requirements completed within the timeframe stated on the promotion page (typically 7, 14, or 30 days). Expired bonuses and associated winnings are forfeited without compensation.
- Single Bonus Policy: Only one bonus may be active per Account at any time. Players must complete or forfeit an existing bonus before activating another.
- Abuse Prevention: Spribe reserves the right to withdraw, cancel, or withhold any bonus or associated winnings where it determines, in its reasonable discretion, that a bonus has been claimed in bad faith, through the use of multiple accounts, or through betting patterns designed to exploit promotional offers rather than for genuine entertainment.
- Cryptocurrency Bonus: The 2% crypto deposit bonus (up to MYR 688) is subject to a 15x wagering requirement applicable to the bonus amount only and must be completed within 14 days of crediting.
9Betting & Gaming Rules
All sports bets and casino wagers are subject to the specific game and sport rules published on the Platform at the time of placing the wager. The following general rules apply across all betting and gaming activity:
- All bets are final once confirmed by the Platform. Confirmed bets cannot be cancelled, amended, or reversed except where the Platform determines a manifest error has occurred.
- In the event of a manifest error in odds, pricing, or game configuration, Spribe reserves the right to void affected bets and return stakes. "Manifest error" means an obvious and unambiguous mistake that a reasonable player would have recognised as such.
- Sports bets are settled in accordance with the official result declared by the relevant sport's governing body. Results subsequently amended by official governing body decision will not result in bet resettlement unless the Platform determines it appropriate at its sole discretion.
- Live in-play betting markets may be suspended, delayed, or withdrawn at any time without notice. Partially placed live bets may be rejected if odds change materially before confirmation.
- Mix Parlay bets require all legs to be correct for a payout. If one or more legs are voided (e.g., a match is abandoned), those legs are removed from the parlay and the parlay is recalculated on the remaining selections.
- Maximum payout per single bet or accumulator may be capped. Current maximum payout limits are displayed at the time of bet placement in the bet slip.
10Prohibited Conduct
The following conduct is strictly prohibited and constitutes a material breach of these Terms. Spribe reserves the right to immediately suspend or close any Account found to have engaged in prohibited conduct, and to forfeit any Balance or winnings associated with such conduct:
- Registering more than one Account, or registering an Account on behalf of another person.
- Using stolen, borrowed, or otherwise unauthorised credit or debit card details, e-wallet accounts, or bank accounts to fund an Account.
- Engaging in match-fixing, spot-fixing, or any form of corrupt betting activity in connection with any sporting event.
- Colluding with other players to gain an unfair advantage in poker, live casino, or any multiplayer game format.
- Exploiting software errors, glitches, or vulnerabilities in the Platform or any game. Any winnings resulting from a software error must be reported immediately and are subject to voiding.
- Using any automated software, bot, algorithm, or artificial intelligence tool to interact with the Platform or place wagers.
- Engaging in "bonus abuse" — systematic exploitation of promotional offers through methods not consistent with genuine recreational gambling.
- Providing false, misleading, or inaccurate identity or KYC documentation.
- Engaging in any activity that constitutes or facilitates money laundering, terrorist financing, or other financial crimes.
- Harassing, threatening, or abusing Platform staff, live dealer personnel, or other players via chat interfaces or support channels.
11Intellectual Property
All content on the Platform, including but not limited to trademarks, logos, trade names, game content, software, text, graphics, video content, audio, interface design, and data compilations, is the intellectual property of Spribe or its licensors and is protected by applicable intellectual property laws.
You may not reproduce, distribute, modify, create derivative works from, publicly display, or commercially exploit any Platform content without the prior written consent of Spribe. Any unauthorised use of the Platform's intellectual property may result in Account suspension and may expose you to civil or criminal liability.
12Limitation of Liability
To the maximum extent permitted by applicable law, Spribe, its officers, directors, employees, contractors, and licensors shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages arising from or relating to your use of the Platform, including but not limited to:
- Loss of winnings arising from technical failures, network outages, or platform unavailability.
- Losses arising from your failure to comply with these Terms, including bonus abuse or misuse of the Platform.
- Any losses arising from your use of the Platform in a jurisdiction where such use is unlawful.
- Delays in payment processing attributable to third-party payment providers, banking systems, or blockchain network congestion.
- Losses arising from unauthorised access to your Account resulting from your failure to adequately protect your login credentials.
Spribe's total aggregate liability to you under these Terms, in contract, tort (including negligence), or otherwise, shall not exceed the total amount deposited by you to your Account in the 30 days immediately preceding the event giving rise to the claim.
13Suspension & Termination
Spribe reserves the right to suspend, restrict, or permanently close any Account at its sole discretion, with or without prior notice, in any of the following circumstances:
- Breach of any provision of these Terms by the Account holder.
- Reasonable suspicion of fraudulent activity, identity fraud, or money laundering.
- Failure to complete KYC verification within a reasonable period of a formal request.
- Chargebacks initiated by the Account holder against deposits made to the Platform.
- Account inactivity exceeding 12 consecutive months, subject to prior notice and applicable dormancy policy.
- Regulatory requirement, court order, or direction from a law enforcement authority.
You may close your Account at any time by contacting Spribe's customer support team. Upon voluntary closure, any verified Balance remaining in your Account (net of any pending bonus requirements and withdrawal fees) will be returned to your registered payment method within a reasonable timeframe.
14Responsible Gambling
Spribe is committed to promoting responsible gambling among all players. We provide a range of tools to help you manage your gambling activity, including deposit limits, loss limits, session timers, cooling-off periods, and self-exclusion options. These tools are available to all registered players at no cost and can be activated via your Account settings or by contacting our support team.
Underage Gambling Prohibition: Spribe strictly prohibits participation by individuals under the age of 21. If you are aware of an underage individual using this Platform, please contact our support team immediately. Parental control tools such as Net Nanny may be used to restrict access to gambling websites by minors.
Gambling should be treated as a form of entertainment, not a source of income. If you believe your gambling is causing financial, emotional, or social harm, please visit our Responsible Gambling page for guidance, resources, and self-help tools.
15Changes to These Terms
Spribe reserves the right to modify, update, or replace these Terms at any time. Where changes are material, we will make reasonable efforts to notify registered players via email or a prominent notice on the Platform. Your continued use of the Platform following the publication of updated Terms constitutes your acceptance of those changes. We recommend that you review these Terms periodically.
The "Last Reviewed" date at the top of this document reflects when these Terms were most recently updated. If you do not agree with any updated Terms, you must cease use of the Platform and may request Account closure in accordance with Section 13.
16Governing Law & Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of the jurisdiction under which Spribe holds its operating licence. Any dispute arising from or relating to these Terms, the Platform, or any gaming or betting activity shall first be referred to Spribe's customer support team for resolution. Spribe will use its reasonable efforts to resolve disputes within 14 business days of a formal written complaint.
Where a dispute cannot be resolved through the internal complaints process, it may be referred to the relevant dispute resolution body under Spribe's licensing jurisdiction. Players acknowledge that Malaysian courts and Malaysian consumer protection legislation may not apply to disputes arising from use of this Platform.
These Terms are written in English. In the event of any inconsistency between the English version and any translated version, the English version shall prevail.